Frequently Asked Questions
General Questions
Q: What is Grado?
A: Grado is a comprehensive school management solution designed to streamline administrative tasks, track student records, and monitor academic progress effectively. It offers a user-friendly interface and customizable features tailored to meet the unique needs of educational institutions.
Q: How can I get started with Grado?
A: Getting started with Grado is easy. Simply click the “Request a Demo” and our team of experts will get in touch with you.
Q: How do I access the Grado Online School System?
A: You can access the Grado Online School System via the Grado Portal at https://app.grado.works . Once logged in, you will be directed to the dashboard that matches your profile — administrator, teacher, or student.
Q: Is the Grado Online School System secure?
A: Yes, we prioritize the security and privacy of all our user information and client records. Grado uses industry-standard encryption and Unix best practices during deployments. Security is also implemented at the user level via roles and permissions which enhances data protection and accountability within each module.
Q: Is Grado available for offline use?
A: Currently, Grado is only accessible online. However, we are working on supporting offline usage soon.
Q: Can Grado integrate with other software and platforms?
A: Yes, Grado is designed to integrate seamlessly with other software and platforms, allowing for a more holistic approach to school management. Whether it's student information systems, learning management systems, or communication tools, Grado can integrate with existing systems to streamline processes and enhance efficiency.
Enrollment Processes
Q: As a student, how easy is it to use Grado during enrollment?
A: It’s easy-peasy! Just log in to your account, go to "Enroll", and select the classes you need to take. You can also search for additional classes to add to your schedule. The system will display your schedule and alert you if there are any conflicts.
Q: Can I pay my school fees online?
A: Yes, Grado supports online payment. Your institution only needs to choose which payment channels to enable and we’ll implement them to ensure seamless online transactions.
Q: Can I save my progress and return to complete the enrollment at a later time?
A: Yes, Grado retains your most recent progress. When you log back in, your Enrollment page should show where you last left off. As Grado implements real time processing, some classes and sections may already be full by the time you get back. If you receive such an alert, simply “delist” yourself from the class or section and select a different one.
Q: Can teachers and administrators enroll students directly through Grado?
A: Yes, K-12 class advisers can enlist students to Sections and if allowed, complete the enrollment. Administrators can also enlist and enroll students to sections and classes directly and efficiently through Grado.
Q: Is there a tutorial available for navigating the enrollment process?
A: Yes, we provide comprehensive wiki guides and video tutorials to assist you not only during the enrollment period but throughout your Grado use.
Q: How can I track the progress of student enrollment?
A: Each student’s enrollment progress can be viewed via the student enrollment page. For summary progress, Grado provides you with a substantial overview of your school’s enrollment insights via reports, charts, and insights. You can also use the Search and Filter facility across modules to find real time students list per cohort, year level, degree program, and the like.
Technical Support
Q: What should I do if I encounter technical difficulties while using Grado?
A: If you experience any difficulties, use our webform to contact our technical support team at https://bit.ly/GHDCUForm or via our Facebook page at https://www.facebook.com/gradosupport .
Q: Is Grado mobile-friendly?
A: Grado is mobile-responsive. Although some administrator modules on the Admin Portal are better viewed on bigger screens, the Student Portal itself adapts to the user’s device allowing students to access records and process transactions, ie class enlistment and enrollment, conveniently from a smartphone or tablet.
Q: Who maintains and supports Grado?
A: Grado is meticulously, tender-lovingly, and passionately developed and maintained by our dedicated in-house team of software developers and engineers. We ensure regular updates and support to deliver a reliable, efficient, and fluid user experience.
Pricing
Q: How cost-effective is Grado?
A: With Grado, you get great value for your money, moreso in time and effort savings. Grado efficiently processes your school transactions and systematically organizes your records year after year. With the guarantee of competitive pricing, Grado has you marked for financial advantage.
Q: Is there a free trial?
A: Yes, Grado has a free trial period. You can use the whole of Grado for two weeks! Fill out the “Request for demo” webform and a Grado account specialist will assist you to get started.
Features
Q: How do Reports and Insights enhance the user experience?
A: Reports and Insights provide valuable data and analytics, offering school decision makers and administrators actionable insights into student enrollment trends, academic performance, and overall program effectiveness.